Terms + Conditions (short)

Online Store

The HappyBody online store is restricted to those over the age of 18 years.

All prices on the HappyBody online store, and all orders processed are in New Zealand dollars. All prices include GST when purchased in New Zealand. Prices do not include shipping costs.

All transactions on our website are processed through a highly secure and fully compliant payment gateway platform that utilises industry best practice encryption and security. We, HappyBody, therefore do not store your card data to process your payment or for any future orders, you may want to make.

Shipping & Delivery

Shipping is not included in the purchase price of HappyBody products listed on the HappyBody online store.

Cost of shipping

HappyBody offers a flat shipping fee of $10 for shipping within New Zealand.

Cancellation fee:
We cannot guarantee that an order made on the HappyBody website can be cancelled at no additional cost. A cancellation fee may occur.

Delivery
All orders require a signature upon delivery to ensure the order successfully reaches the customer. If no-one is present to sign for the delivery, the carrier will leave a Card to Call and the customer will need to contact the carrier to arrange collection of the item.

The customer can arrange special delivery instructions or an 'Authority to Leave' so that orders are delivered without being signed for and this needs to be made directly with the carrier. Should this option be arranged, HappyBody cannot take responsibility for failed deliveries or missing items.

Failed Deliveries
Please note if your shipment is unable to be delivered due to an incorrect address or is returned to sender, shipping costs of $10.00 will also apply on all following shipping attempts.

Returns Policy

All returns must be received at our warehouse within 14 days of purchase. Any return outside of 14 days will not be accepted and refunded and will be shipped back to the customer. Product must be unopened, with the tamper seal still in tact.

Damaged or degraded nutritional support products can be returned for a full refund. Please contact hello@happybody.co.nz to arrange your return.

Refunds

Once received at the HappyBody Warehouse, a full refund will be processed for the returned nutritional support products. Please note, cancellation and return fees apply and are at the discretion of the HappyBody team.

Refunds may take 6 - 10 business days to process and show in your account. Refunds will be processed to the same credit card used for the purchase.

Third party websites and products

Occasionally, the HappyBody website might contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.

Disclaimer

The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to rectify, treat or cure any specific medical conditions or diseases.

Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice.

Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.

Warranty

We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.

Liability

HappyBody is not liable for any claim, loss, damage or liability arising out of, or relating to, this HappyBody website or the information contained on it.

Intellectual property

All material on our website and all software, design, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.

New Zealand Law

The HappyBody website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.

Amendments

We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.

Trademarks; Copyrights & Proprietary Rights

HappyBody owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with HappyBody Content, the Website, and the Services. Except as otherwise permitted by law, you agree not to display or use in any manner the HappyBody Trademarks without HappyBod's prior written consent.

Privacy Policy

HappyBody is committed to protecting your privacy and handles your personal information in accordance with the Privacy Act 2020. The privacy policy below lets you know about our online information practices and how we treat the information we receive from you.

Information We Collect

We only collect personal information that you provide us directly, e.g. when you ask us a question, or purchase from the HappyBody online store. The information we collect may include your name, email address, phone number, billing address, shipping address, credit card details and other personal information. You don't have to provide us with your personal information, but if don't then you might not be able to use all the features of this HappyBody website.

Cookies

We use cookies, and similar technology, on our website to collect information about your browser and your activities on our website as well as information about your device. Cookies are files placed on your device which we use to analyse how people use our websites and help us improve our website, including by using analytical tools. You can change your settings so your device does not accept cookies. If you do that you may not be able to use all the functionality on our website. 

What we use your information for

We may use the information we collect from you to:

  • Send you our newsletter
  • Facilitate the purchase and delivery of items purchased from the HappyBody online store and keep you updated on your order
  • Personalise your customer experience
  • Respond to you
  • Improve the HappyBody website
  • Send you HappyBody emails. There is an unsubscribe link at the bottom of each HappyBody email if at any time you want to unsubscribe from receiving them.
  • To comply with any applicable laws and/or regulations.

  • How we might disclose your information

    We may share your personal information with third parties who assist us in operating HappyBody, our website and our online store. We may also disclose your personal information to comply with the law or to protect the property or safety of HappyBody or others.

    Storage and retention

    HappyBody is dedicated to keeping personal information secure. We will take all reasonable steps to ensure that the personal information provided by you is protected from misuse and loss, and from unauthorised access, modification, or disclosure. Once your personal information is no longer needed for the purpose it was collected, we will take all reasonable steps to delete or destroy it. 

    How to correct your information

    You can access, correct and/or update your personal information held by HappyBody at any time by contacting us at hello@happybody.co.nz.

    Changes to Privacy Policy 

    HappyBody reserves the right to change this Privacy Policy at any time without prior notice.

    In the event that any changes are made, the revised policy shall be posted on this website immediately. Please check the latest information posted here to inform yourself of any changes.

    If you do not accept the contents of this Privacy Policy, please do not provide us with your personal information.

    Updated 8 November 2021